Welcome to the wallartiva.com FAQ Page! We understand that when it comes to choosing and decorating your space, you may have questions. Here, we’ve compiled a list of frequently asked questions to provide you with quick and informative answers. Whether you’re curious about our digital wall decor options, shipping details, or anything in between, explore this page to find the information you need. Your journey to transform your space into a masterpiece begins with clarity, and we’re here to assist you every step of the way.
- How can I purchase digital wall decor from wallartiva.com?
- To make a purchase, simply browse our collection, choose your desired digital wall decor, and proceed to checkout.
- To make a purchase, simply browse our collection, choose your desired digital wall decor, and proceed to checkout.
- Do I need to create an account to make a purchase?
- No, an account is not required before making a purchase. You can complete your transaction as a guest.
- No, an account is not required before making a purchase. You can complete your transaction as a guest.
- Can I use an existing account to log in?
- Yes, if you have an account with us, you can log in using your existing credentials.
- Yes, if you have an account with us, you can log in using your existing credentials.
- How can I set or reset my password?
- You can set or reset your password by following the link provided in the email sent to your registered email address, you can request a password reset from the account page.
- You can set or reset your password by following the link provided in the email sent to your registered email address, you can request a password reset from the account page.
- Which payment methods are accepted?
- We accept major credit and debit cards for your convenience.
- We accept major credit and debit cards for your convenience.
- Is my payment information secure?
- Yes, we prioritize the security of your payment information. Our payment process is encrypted and secure.
- Yes, we prioritize the security of your payment information. Our payment process is encrypted and secure.
- How long is the digital product link valid?
- The link to your digital product is valid for a limited time. Please check your purchase confirmation for specific details.
- The link to your digital product is valid for a limited time. Please check your purchase confirmation for specific details.
- Can I share the digital product link with others?
- No, the digital product link is intended for your personal use only. Sharing or distributing the link is not permitted.
- No, the digital product link is intended for your personal use only. Sharing or distributing the link is not permitted.
- What happens if I encounter issues with my purchase or download?
- If you face any issues, please reach out to our customer support at contact@wallartiva.com. We’re here to assist you.
- If you face any issues, please reach out to our customer support at contact@wallartiva.com. We’re here to assist you.
- What is your refund policy?
- Due to the nature of digital products, we do not offer refunds. However, if you experience any issues, please contact our support team for assistance.
- Due to the nature of digital products, we do not offer refunds. However, if you experience any issues, please contact our support team for assistance.
- Can I customize the digital wall decor I purchase?
- At the moment, we do not offer customization services. Our digital wall decor is available as displayed on our website.
- At the moment, we do not offer customization services. Our digital wall decor is available as displayed on our website.
- How do I download and access my purchased digital wall decor?
- Upon completing your purchase, you’ll receive an email with a secure link. Click the link to download and access your chosen decor.
- Upon completing your purchase, you’ll receive an email with a secure link. Click the link to download and access your chosen decor.
- Can I make changes to my order after it’s been placed?
- Unfortunately, we cannot modify orders once they are placed. Please double-check your selections before completing the purchase.
- Unfortunately, we cannot modify orders once they are placed. Please double-check your selections before completing the purchase.
- Are international orders accepted, and how are they processed?
- Yes, we accept international orders. The digital products are delivered electronically, making the process seamless for customers worldwide.
- Yes, we accept international orders. The digital products are delivered electronically, making the process seamless for customers worldwide.
- What file format are the digital wall decor products in?
- Our digital wall decor is typically provided in high-quality JPEG or PNG formats for easy compatibility.
- Our digital wall decor is typically provided in high-quality JPEG or PNG formats for easy compatibility.
- Is there a limit to how many times I can download my purchased product?
- You can typically download your purchased product multiple times within the validity period. Check your purchase confirmation for specific details.
- You can typically download your purchased product multiple times within the validity period. Check your purchase confirmation for specific details.
- What should I do if I haven’t received my order confirmation email?
- Please check your spam folder. If the confirmation email is not found, contact our support team at contact@wallartiva.com for assistance.
- Please check your spam folder. If the confirmation email is not found, contact our support team at contact@wallartiva.com for assistance.
- Do you offer gift cards for digital wall decor purchases?
- At the moment, we do not offer gift cards. However, you can directly purchase digital wall decor and share the files as a thoughtful gift.
- At the moment, we do not offer gift cards. However, you can directly purchase digital wall decor and share the files as a thoughtful gift.
- How do I unsubscribe from marketing emails?
- You can manage your email preferences by clicking the “Unsubscribe” link at the bottom of any marketing email you receive.
- You can manage your email preferences by clicking the “Unsubscribe” link at the bottom of any marketing email you receive.
- Can I preview the digital wall decor before making a purchase?
- Unfortunately, we do not offer a preview option. However, our product pages showcase high-quality images for a detailed view.
- Unfortunately, we do not offer a preview option. However, our product pages showcase high-quality images for a detailed view.
- How do I track the status of my order?
- Once your order is processed, you will receive a confirmation email with a tracking link to monitor the shipment status.
- Once your order is processed, you will receive a confirmation email with a tracking link to monitor the shipment status.
- Can I cancel my order after completing the purchase?
- Unfortunately, we cannot accommodate order cancellations once they are confirmed. Please review your selection carefully before checkout.
- Unfortunately, we cannot accommodate order cancellations once they are confirmed. Please review your selection carefully before checkout.
- What happens if I enter the wrong email address during checkout?
- If you enter an incorrect email address, you may not receive the confirmation and download links. Please contact our support at contact@wallartiva.com for assistance.
- If you enter an incorrect email address, you may not receive the confirmation and download links. Please contact our support at contact@wallartiva.com for assistance.
- Is it possible to request a custom design for digital wall decor?
- Currently, we do not offer custom design services. Our digital wall decor is available as displayed on our website.
- Currently, we do not offer custom design services. Our digital wall decor is available as displayed on our website.
- Do you offer wholesale or bulk purchasing options?
- Yes, we provide wholesale options for bulk purchases. Please contact our sales team at contact@wallartiva.com for inquiries.
- Yes, we provide wholesale options for bulk purchases. Please contact our sales team at contact@wallartiva.com for inquiries.
- What file resolution can I expect for the digital wall decor?
- Our digital wall decor is typically offered in high resolution (300 DPI), ensuring optimal print quality.
- Our digital wall decor is typically offered in high resolution (300 DPI), ensuring optimal print quality.
- Can I use the digital wall decor for commercial purposes?
- The products are for personal use only and cannot be used for commercial purposes or resale.
- The products are for personal use only and cannot be used for commercial purposes or resale.
- Are there any restrictions on downloading from a mobile device?
- To ensure a smooth download experience, we recommend using a desktop or laptop computer for the download process.
- To ensure a smooth download experience, we recommend using a desktop or laptop computer for the download process.
- How do I apply a discount code during checkout?
- You can apply a discount code at the checkout page before finalizing your purchase for eligible products.
- You can apply a discount code at the checkout page before finalizing your purchase for eligible products.
- What should I do if I experience issues with the download link?
- If you encounter any issues with the download link, contact our support team at contact@wallartiva.com for prompt assistance.
- If you encounter any issues with the download link, contact our support team at contact@wallartiva.com for prompt assistance.